Refund & Return Policy

At muawin.store, we are committed to providing high-quality beauty and personal care products. Your satisfaction is important to us, and we strive to make every shopping experience smooth and reliable.

Eligibility for Returns & Exchanges

If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or exchange within 7 days of receiving your parcel.

To initiate a request, please contact our customer support and provide:

• Your Order Number

• Clear photos or a short video of the product

• A brief description of the issue

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used cosmetic and beauty products

• Products damaged due to misuse or improper handling

• Change of mind after the order has been delivered

Refund Policy

Once your return request is approved and the product is received and inspected, your refund will be processed.

For Cash on Delivery (COD) orders, refunds will be issued through:

• Bank Transfer

• Easypaisa

• JazzCash

Refunds are typically processed within 5–7 business days after approval.

Exchange Policy

If the product received is damaged, defective, or incorrect, we will arrange a replacement at no additional shipping cost.

Order Cancellation

Orders can be cancelled before dispatch by contacting our customer support. Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Exchange Policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are always happy to assist you.